Blogs
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The Eternal Conflict: Stainless Steel Jewelry v...
In this blog, we'll delve into the advantages and disadvantages of stainless steel and silver jewelry. Jewelry has always been an expression of individuality and style. The shelves of jewelry...
The Eternal Conflict: Stainless Steel Jewelry v...
In this blog, we'll delve into the advantages and disadvantages of stainless steel and silver jewelry. Jewelry has always been an expression of individuality and style. The shelves of jewelry...
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10 Gründe, warum Edelstahl besser als Silber ist
Einführung in Edelstahl und Silber Bedeutung und Verwendung von Edelstahl und Silber Edelstahl und Silber sind beide beliebte Materialien, die in einer Vielzahl von Anwendungen verwendet werden, von Schmuck und...
10 Gründe, warum Edelstahl besser als Silber ist
Einführung in Edelstahl und Silber Bedeutung und Verwendung von Edelstahl und Silber Edelstahl und Silber sind beide beliebte Materialien, die in einer Vielzahl von Anwendungen verwendet werden, von Schmuck und...
Q&A
If your question is not answered here, feel free to contact us at: management.fyse@gmail.com
Q: What materials are FYSE Jewelry pieces made from?
A: FYSE Jewelry uses high-quality 316L stainless steel to ensure durability and elegance.
Q: How should I care for my FYSE Jewelry?
A: 316L stainless steel does not require cleaning! Our high-quality stainless steel does not lose its shine, color, or peel like silver imitations or cheap stainless steel.
Q: Does FYSE Jewelry offer custom designs?
A: No, not at the moment. We plan to include customizable elements (names, birthdates, zodiac signs) in future collections.
Q: What is FYSE Jewelry's return policy?
A: We offer a 14-day return policy for all items. If you are not completely satisfied, you can return the item for a full refund or exchange. If you need a different size, that is no problem either.
Q: How do I determine my chain or bracelet length?
A: In the menu under Sizefinder, you will find a detailed description.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package online.
Q: Does FYSE Jewelry offer a repair service?
A: Yes, we offer a repair service for all our jewelry pieces. However, this has never been necessary so far!
Q: Does FYSE Jewelry offer discounts for bulk orders?
A: Upon request, we are happy to provide discounts for bulk orders, birthday gifts, celebrations, and more. We have also created necklaces with custom pendants for an event.
Q: How long does delivery take?
A: Delivery time depends on your location. Shipping within Germany usually takes 2-5 business days. International deliveries may take longer. Exact information is provided in your order confirmation.
Q: What payment methods does FYSE Jewelry accept?
A: We accept various payment methods, including credit cards, PayPal, and Klarna. More information can be found in our payment section on the website or at the bottom of each page.
Q: Can I change or cancel my order status?
A: Yes, you can change your order if it has not yet been shipped. Otherwise, simply cancel and return it within 14 days.
Q: What should I do if my jewelry arrives damaged?
A: We will immediately send a replacement! All items are checked before shipping, and this has never happened before.
Q: What should I do if I have questions about my order?
A: For any questions about your order, you can contact our customer service via email.
Q: Does FYSE Jewelry offer services for businesses?
A: Yes, we offer special services for businesses, including custom jewelry pieces and corporate gifts. Contact us for more details.
Q: How long does customization of a jewelry piece take?
A: The processing time for custom jewelry pieces varies but usually takes 2-3 weeks. Exact information is provided when you place your order.
Q: Does FYSE Jewelry have a newsletter?
A: Yes, sign up for our newsletter to be informed about new collections, special offers, and exclusive events.
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