If your question is not answered here, feel free to contact us at: management.fyse@gmail.com

Q: What materials are FYSE Jewelry pieces made from?

A: FYSE Jewelry uses high-quality 316L stainless steel to ensure durability and elegance.

Q: How should I care for my FYSE Jewelry?

A: 316L stainless steel does not require cleaning! Our high-quality stainless steel does not lose its shine, color, or peel like silver imitations or cheap stainless steel.

Q: Does FYSE Jewelry offer custom designs?

A: No, not at the moment. We plan to include customizable elements (names, birthdates, zodiac signs) in future collections.

Q: What is FYSE Jewelry's return policy?

A: We offer a 14-day return policy for all items. If you are not completely satisfied, you can return the item for a full refund or exchange. If you need a different size, that is no problem either.

Q: How do I determine my chain or bracelet length?

A: In the menu under Sizefinder, you will find a detailed description.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package online.

Q: Does FYSE Jewelry offer a repair service?

A: Yes, we offer a repair service for all our jewelry pieces. However, this has never been necessary so far!

Q: Does FYSE Jewelry offer discounts for bulk orders?

A: Upon request, we are happy to provide discounts for bulk orders, birthday gifts, celebrations, and more. We have also created necklaces with custom pendants for an event.

Q: How long does delivery take?

A: Delivery time depends on your location. Shipping within Germany usually takes 2-5 business days. International deliveries may take longer. Exact information is provided in your order confirmation.

Q: What payment methods does FYSE Jewelry accept?

A: We accept various payment methods, including credit cards, PayPal, and Klarna. More information can be found in our payment section on the website or at the bottom of each page.

Q: Can I change or cancel my order status?

A: Yes, you can change your order if it has not yet been shipped. Otherwise, simply cancel and return it within 14 days.

Q: What should I do if my jewelry arrives damaged?

A: We will immediately send a replacement! All items are checked before shipping, and this has never happened before.

Q: What should I do if I have questions about my order?

A: For any questions about your order, you can contact our customer service via email.

Q: Does FYSE Jewelry offer services for businesses?

A: Yes, we offer special services for businesses, including custom jewelry pieces and corporate gifts. Contact us for more details.

Q: How long does customization of a jewelry piece take?

A: The processing time for custom jewelry pieces varies but usually takes 2-3 weeks. Exact information is provided when you place your order.

Q: Does FYSE Jewelry have a newsletter?

A: Yes, sign up for our newsletter to be informed about new collections, special offers, and exclusive events.